Firstly, Jake was helpful after I contacted the dealership online, with information on vehicles they had in stock. I then went in looking to test drive a used VW that I liked, although after the test drive I decided it wasn't right for me. Josh Barkstrom was my Product Specialist and he looked through other similar cars with me for a while and even let me test drive another before leaving. I did not purchase a car that day, but when I contacted him about coming back in a week later to see another car in his inventory, he was more than helpful. He was easy to work with and never seemed pushy to me. In addition, he was extremely knowledgable and a light-hearted guy. I'm a pretty laid-back guy, but even so, he made the car buying process pretty harmless. I would probably return to Hall Cars in the future (although I plan to drive this car for many years to come). We finished up the buying process close to the time they were closing for the evening and it had been a busy evening but the final detailing of the car seemed a little rushed (cleaning the inside of the car and all). I can understand that, and I don't blame the guys doing this, but still, it's desirable to get a car in prime condition. I would have cleaned it top to bottom anyways because I really like the car and I plan to keep it in great condition. In addition, I received the car with a quarter tank of gas, which I'm not extremely upset about, sending someone off with a full tank just seems like a pretty customary and common thing to do. The only other complaint I have is that the woman at the front desk did seem a little testy which was not a great first impression, especially since I clearly had never been there before. Bottom line: Josh (product specialist) and Jake (financial specialist) were both great, I think giving them a little more time to finalize the transaction would solve these small complaints. Final note: they are non-negotiable, the price you see is the price you get